{"id":280,"date":"2024-04-15T00:00:00","date_gmt":"2024-04-14T22:00:00","guid":{"rendered":"https:\/\/www.lesclesdelabanque.com\/particulier\/2019\/06\/17\/comment-contester-un-virement-passe-en-compte\/"},"modified":"2024-04-19T17:19:36","modified_gmt":"2024-04-19T15:19:36","slug":"contester-un-virement","status":"publish","type":"post","link":"https:\/\/www.lesclesdelabanque.com\/particulier\/contester-un-virement\/","title":{"rendered":"Comment contester un virement pass\u00e9 en compte ?"},"content":{"rendered":"\n<h2 class=\"has-normal-font-size wp-block-heading\">La banque vous fournit gratuitement un certain nombre d'informations sur les op\u00e9rations r\u00e9alis\u00e9es (r\u00e9f\u00e9rence, montant, frais...). Elles figurent sur vos relev\u00e9s de compte. Vous pouvez aussi y acc\u00e9der via l'application bancaire ou votre service de banque \u00e0 distance. Consultez-les r\u00e9guli\u00e8rement vous permet de d\u00e9tecter d'\u00e9ventuelles anomalies.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Dans quels cas contester un virement ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On ne peut pas en principe annuler un virement d\u00e9j\u00e0 pass\u00e9 en compte. Il est en effet irr\u00e9vocable. Il existe cependant des cas o\u00f9 vous pouvez <strong>contester <\/strong>le virement :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>vous n'avez <strong>pas autoris\u00e9<\/strong> l'op\u00e9ration. Il peut s'agir d'une erreur ou d'un paiement frauduleux ;<\/li><li>le<strong> montant d\u00e9passe<\/strong> celui initialement pr\u00e9vu. C'est le cas notamment quand vous avez mis en place un virement r\u00e9gulier et qu'une des \u00e9ch\u00e9ances est anormalement \u00e9lev\u00e9e par rapport aux autres.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-common-insert-grey-background-color has-background wp-block-paragraph\">Attention : vous ne pouvez pas contester un virement que vous avez autoris\u00e9, malgr\u00e9 une erreur dans la saisie des codes IBAN BIC. Dans ce cas, voyez avec la banque s'il est encore possible d'<a href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/annuler-un-virement\/\" target=\"_blank\" rel=\"noreferrer noopener\">annuler le virement<\/a> et de faire un rappel de fonds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment contester un virement bancaire ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous devez signaler toute erreur et anomalie \u00e0 votre banque au plus vite. C'est pourquoi, une consultation r\u00e9guli\u00e8re, par exemple hebdomadaire, est plus que recommand\u00e9e.  Le d\u00e9lai maximum pour <b>contester un ordre de virement <\/b>(y compris instantan\u00e9) d\u00e9pend de votre situation. A partir du d\u00e9bit en compte, vous avez au maximum :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>8 semaines <\/strong>quand le montant du virement d\u00e9passe celui qui \u00e9tait pr\u00e9vu ;<\/li><li> <strong>13 mois<\/strong> si le virement a \u00e9t\u00e9 mal ex\u00e9cut\u00e9 ou si vous ne l'avez pas autoris\u00e9, dans un pays de l'Union europ\u00e9enne ou de l\u2019Espace Economique Europ\u00e9en (Union Europ\u00e9enne, Norv\u00e8ge, Islande et Lichtenstein) ;<\/li><li><strong>70 jours<\/strong> pour les pays hors de l\u2019Espace Economique Europ\u00e9en (Pays hors EEE, Saint-Pierre et Miquelon et Saint-Barth\u00e9lemy). Ce d\u00e9lai peut \u00eatre prolong\u00e9 par contrat sans toutefois d\u00e9passer 120 jours.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici un mod\u00e8le de lettre \u00e0 votre disposition : <\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">lettre-banque-contestation-virement<\/p><p class=\"postAttachment__fileSize\">66,6 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;lettre-banque-contestation-virement&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"lettre-banque-contestation-virement\" href=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2020\/12\/lettre-banque-contestation-virement.docx\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger lettre-banque-contestation-virement<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Votre conseiller bancaire ou le gestionnaire de compte effectuera des recherches pour v\u00e9rifier l'ordre pass\u00e9, le modifier ou l\u2019annuler. Si la contestation est valid\u00e9e, le montant de cette op\u00e9ration vous sera alors <strong>rembours\u00e9 <\/strong>par la banque. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Que faire si ma contestation n'aboutit pas ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si la banque refuse le remboursement, elle indique les raisons de son refus et pr\u00e9cise la possibilit\u00e9 de recourir \u00e0 la proc\u00e9dure de m\u00e9diation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comme pour tout <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/comment-exprimer-son-desaccord-a-la-banque\/\" target=\"_blank\">litige<\/a><\/strong>, vous pouvez saisir le <strong>service d\u00e9di\u00e9 aux r\u00e9clamations <\/strong>de votre banque ou le <strong>m\u00e9diateur<\/strong>. Leurs coordonn\u00e9es figurent sur vos relev\u00e9s de compte et sur le service de banque \u00e0 distance (site Internet, application bancaire).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vous avez re\u00e7u un virement inattendu ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une <strong>erreur en votre faveur<\/strong> ? Que l'erreur vienne de la banque ou du titulaire du compte \u00e9metteur, et m\u00eame si c'est tentant, <strong>vous ne devez en aucun cas d\u00e9penser<\/strong> la somme. En effet, celle-ci ne vous appartient pas. Vous&nbsp;devez <strong>pr\u00e9venir votre banque<\/strong> pour qu'elle passe un virement en sens inverse et r\u00e9tablisse ainsi le solde de votre compte. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous d\u00e9pensiez le <strong>montant indu<\/strong>, et si la banque le r\u00e9cup\u00e9rait, vous prendriez le risque de vous retrouver \u00e0 d\u00e9couvert, voire de d\u00e9passer votre d\u00e9couvert autoris\u00e9 et de\u00a0payer des agios. Pour \u00e9viter des frais et si besoin mettre en place un \u00e9ch\u00e9ancier pour rembourser cette somme d\u00e9pens\u00e9e, vous seriez peut-\u00eatre amen\u00e9 \u00e0 prouver votre bonne foi \u00e0 la banque.<\/p>\n\n\n\n<p class=\"has-common-insert-grey-background-color has-background wp-block-paragraph\">A noter : en principe, une prescription de 5 ans s'applique. La banque ne pourra pas r\u00e9clamer la somme une fois ces 5 ann\u00e9es pass\u00e9es.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">En compl\u00e9ment de l'article \"Comment contester un virement pass\u00e9 en compte ?\" : <\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.legifrance.gouv.fr\/codes\/article_lc\/LEGIARTI000046194314\" target=\"_blank\" rel=\"noreferrer noopener\">Legifrance Art L133-18<\/a> et <a href=\"https:\/\/www.legifrance.gouv.fr\/codes\/article_lc\/LEGIARTI000035430562\" target=\"_blank\" rel=\"noreferrer noopener\">art L133-24 <\/a>et <a href=\"https:\/\/www.legifrance.gouv.fr\/codes\/article_lc\/LEGIARTI000035430556\" target=\"_blank\" rel=\"noreferrer noopener\">L133-25 c. mon.et fin<\/a>.<\/li><\/ul>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"focusOn\"><div class=\"focusOn__inner\"><div class=\"titleWithShadowText titleWithShadowText--backgroundColor --mobile\">\n    <div class=\"titleWithShadowText__inner\" style=\"background-color: #19a69b\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <svg style=\"background-color: #19a69b\" class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalLeft\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"239.12 0 188.4 666.65\"> <defs><clipPath id=\"a\"><path clip-rule=\"evenodd\" d=\"M500 0v500H0V0h500z\" \/><\/clipPath><\/defs><g clip-path=\"url(#a)\" transform=\"scale(1.3333)\"><path d=\"M319.23 500h0-139.882 0V0h1.468c0 79.482 64.304 108.12 73.914 180.986h0c9.61 72.865 2.476 64.708 11.96 136.62h0c9.485 71.911 31.518 80.281 44.568 116.901h0c8.7 24.413 11.357 46.244 7.972 65.493z\" fill-rule=\"evenodd\" \/><\/g><\/svg><svg style=\"background-color: #19a69b\" class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalRight\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 289 1024\"><path d=\"M2.514 1024h286.478V0h-3.006c0 162.779-131.695 221.43-151.376 370.659-19.681 149.228-5.071 132.522-24.494 279.798C90.691 797.731 45.567 814.872 18.841 889.87 1.023 939.868-4.418 984.578 2.514 1024z\" \/><\/svg><div class=\"titleWithShadowText__textWrapper\">\n                <h4 class=\"titleWithShadowText__title\">\n                    Pratique                                    <\/h4>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Pratique<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<div role=\"presentation\" class=\"titleWithShadowText__wave titleWithShadowText__wave--ie\"><\/div><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--horizontal\" viewbox=\"0 0 35171 2240\"><use xlink:href=\"#wave\" href=\"#wave\"><\/use><\/svg><\/div>\n        <div class=\"focusOn__articles\" data-wp-interactive=\"fbf\/carousel\" 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href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/demander-lannulation-dun-virement-permanent\/\">\n                <div class=\"card__content\">\n            <div class=\"card__metas\">\n                <div class=\"card__submetas\">\n                                        <p class=\"card__category\">Moyens de paiement<\/p>\n                                    <\/div>\n            <\/div>\n            <div class=\"card__mainInformation\">\n                <h3 class=\"card__title\">\n                    <span class=\"card__title_span\">Demander l&#039;annulation d&#039;un virement<\/span>\n                <\/h3>\n                                <p class=\"card__article\">Vous souhaitez proc\u00e9der \u00e0 l&#039;annulation d&#039;un virement permanent ou \u00e0 ex\u00e9cution diff\u00e9r\u00e9e depuis votre compte. Il peut s&#039;agir d&#039;un virement vers un autre de vos comptes (ex: (...)<\/p>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><div class=\"focusOn__item\"><article class=\"card card--noBg\" data-block=\"focus-on\">\n    <header class=\"card__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"cdb\/post-actions\"\n     data-wp-context=\"{&quot;id&quot;:532,&quot;url&quot;:&quot;https:\/\/www.lesclesdelabanque.com\/particulier\/contester-un-virement-passe-en-compte\/&quot;,&quot;title&quot;:&quot;Contester un virement pass\u00e9 en compte&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;likes&quot;:8}\"\n     data-wp-init=\"callbacks.init\">\n    <button class=\"postActions__button\" aria-expanded=\"false\" title=\"Voir les actions\" data-wp-on--click=\"actions.toggleMenu\">\n        <svg class=\"postActions__iconMenu\" role=\"presentation\" width=\"26\" height=\"26\">\n            <use href=\"#containsMore\" \/>\n        <\/svg>\n        <span class=\"a11y-hidden\">Voir les actions<\/span>\n    <\/button>\n    <div class=\"postActions__actionsMenu\"\n         data-id=\"532\"\n         data-url=\"https:\/\/www.lesclesdelabanque.com\/particulier\/contester-un-virement-passe-en-compte\/\"\n         data-title=\"Contester un virement pass\u00e9 en compte\">\n        <ul class=\"postActions__list\">\n                        <li>\n                                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Aimer cet article\"\n                        class=\"postActions__action postActions__action--like\"\n                        data-wp-on--click=\"actions.like\">\n                    <span class=\"a11y-hidden\">Aimer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\">\n                        <use href=\"#like\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\">\n                        <use href=\"#like--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Enregistrer cet article\"\n                        class=\"postActions__action postActions__action--bookmark\"\n                        data-wp-on--click=\"actions.bookmark\">\n                    <span class=\"a11y-hidden\">Enregistrer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\" width=\"12\">\n                        <use href=\"#bookmark\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\" width=\"12\">\n                        <use href=\"#bookmark--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button type=\"button\"\n                        title=\"Partager cet article\"\n                        class=\"postActions__action sharePost\"\n                        aria-haspopup=\"dialog\"\n                        data-wp-on--click=\"actions.share\">\n                    <span class=\"a11y-hidden\">Partager cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon\" width=\"12\">\n                        <use href=\"#share\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                    <\/ul>\n    <\/div>\n<\/div>\n                        <p class=\"card__time\">&lt; 1 Min<\/p>\n            <\/header>\n    <a class=\"card__link\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/contester-un-virement-passe-en-compte\/\">\n                <div class=\"card__content\">\n            <div class=\"card__metas\">\n                <div class=\"card__submetas\">\n                                        <p class=\"card__category\">Moyens de paiement<\/p>\n                                    <\/div>\n            <\/div>\n            <div class=\"card__mainInformation\">\n                <h3 class=\"card__title\">\n                    <span class=\"card__title_span\">Contester un virement pass\u00e9 en compte<\/span>\n                <\/h3>\n                                <p class=\"card__article\">Vous constatez une erreur dans l&#039;ex\u00e9cution d&#039;un virement SEPA ? Ou un virement est pass\u00e9 sans votre ordre ni autorisation ? Vous devez le signaler \u00e0 votre banque au plus (...)<\/p>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><\/div><\/div><div class=\"navigation\"><button type=\"button\" class=\"navigation__btn navigation__btn--previous\" data-wp-on--click=\"actions.previous\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.prevDisabled\"><span class=\"a11y-hidden\">Voir plus sur la gauche<\/span><svg class=\"navigation__arrow navigation__arrow--previous\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><button type=\"button\" class=\"navigation__btn navigation__btn--next\" data-wp-on--click=\"actions.next\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.nextDisabled\"><span class=\"a11y-hidden\">Voir plus sur la droite<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" 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370.659-19.681 149.228-5.071 132.522-24.494 279.798C90.691 797.731 45.567 814.872 18.841 889.87 1.023 939.868-4.418 984.578 2.514 1024z\" \/><\/svg><div class=\"titleWithShadowText__textWrapper\">\n                <h4 class=\"titleWithShadowText__title\">\n                    Voir aussi                                    <\/h4>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Voir aussi<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<div role=\"presentation\" class=\"titleWithShadowText__wave titleWithShadowText__wave--ie\"><\/div><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--horizontal\" viewbox=\"0 0 35171 2240\"><use xlink:href=\"#wave\" href=\"#wave\"><\/use><\/svg><\/div>\n        \n\n<div class=\"carousel\" data-wp-interactive=\"fbf\/carousel\" 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Consulter ses comptes, effectuer un virement ou r\u00e9gler un achat en ligne (...)<\/p>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><\/div><div class=\"navigation\"><button type=\"button\" class=\"navigation__btn navigation__btn--previous\" data-wp-on--click=\"actions.previous\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.prevDisabled\"><span class=\"a11y-hidden\">Voir plus sur la gauche<\/span><svg class=\"navigation__arrow navigation__arrow--previous\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><button type=\"button\" class=\"navigation__btn navigation__btn--next\" data-wp-on--click=\"actions.next\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.nextDisabled\"><span class=\"a11y-hidden\">Voir plus sur la droite<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>La banque vous fournit gratuitement un certain nombre d'informations sur les op\u00e9rations r\u00e9alis\u00e9es (r\u00e9f\u00e9rence, montant, frais...). Elles figurent sur vos relev\u00e9s de compte. Vous pouvez aussi y acc\u00e9der via l'application bancaire ou votre service de banque \u00e0 distance. Consultez-les r\u00e9guli\u00e8rement vous permet de d\u00e9tecter d'\u00e9ventuelles anomalies. Dans quels cas contester un virement ? 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