{"id":354,"date":"2023-01-17T00:00:00","date_gmt":"2023-01-16T22:00:00","guid":{"rendered":"https:\/\/www.lesclesdelabanque.com\/particulier\/2018\/08\/02\/comment-regler-un-litige-avec-ma-banque\/"},"modified":"2025-07-31T10:20:21","modified_gmt":"2025-07-31T08:20:21","slug":"regler-un-litige-avec-ma-banque","status":"publish","type":"post","link":"https:\/\/www.lesclesdelabanque.com\/particulier\/regler-un-litige-avec-ma-banque\/","title":{"rendered":"Comment r\u00e9gler un litige avec ma banque ?"},"content":{"rendered":"\n<h2 class=\"has-normal-font-size wp-block-heading\">Comme avec tout prestataire de services, les d\u00e9saccords sont toujours possibles avec votre banque. Ce mini-guide vous indique la marche \u00e0 suivre pour r\u00e9gler un litige \u00e0 l'amiable avec votre banque, qu'il s'agisse d'un simple malentendu ou d'une anomalie.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure data-wp-interactive=\"cdb\/lightbox\" class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" aria-haspopup=\"dialog\" data-wp-on--click=\"actions.open\" data-wp-on--keydown=\"actions.key\" role=\"button\" tabindex=\"0\" src=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige.png\" alt=\"\" class=\"wp-image-31828\" width=\"333\" height=\"456\" srcset=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige.png 666w, https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige-219x300.png 219w, https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige-58x80.png 58w, https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige-343x470.png 343w, https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige-183x250.png 183w, https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige-37x50.png 37w, https:\/\/www.lesclesdelabanque.com\/uploads\/2024\/09\/Vignette-guide-litige-550x753.png 550w\" sizes=\"auto, (max-width: 333px) 100vw, 333px\" \/><\/figure><\/div>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Mini-guide - R\u00e9gler un litige avec ma banque<\/p><p class=\"postAttachment__fileSize\">164,5 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Mini-guide - R\u00e9gler un litige avec ma banque&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Mini-guide - R\u00e9gler un litige avec ma banque\" href=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2018\/08\/Mini-guide-3-Regler-un-litige-avec-ma-banque.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Mini-guide - R\u00e9gler un litige avec ma banque<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Malentendu, anomalie ou litige ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Votre m\u00e9contentement peut avoir pour origine :<br><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>une mauvaise compr\u00e9hension ou un manque de communication ;<\/li><li>une anomalie, concernant par exemple le fonctionnement de votre <a href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/carte-bancaire-9-reflexes-securite\/\" target=\"_blank\" rel=\"noreferrer noopener\">carte bancaire<\/a>, votre <a href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/le-releve-de-compte\/\" target=\"_blank\" rel=\"noreferrer noopener\">relev\u00e9 de compte<\/a>, les frais factur\u00e9s, etc.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>L\u2019absence de solution peut conduire \u00e0 un litige.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Favoriser une bonne communication <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le dialogue r\u00e9gulier avec votre conseiller est essentiel pour lui faire part de votre situation, de vos projets comme de vos difficult\u00e9s. Vous connaissant mieux, il peut comprendre vos besoins et donc mieux vous conseiller. Si vous estimez que votre conseiller n\u2019est pas \u00e0 votre \u00e9coute ou n\u2019a pas les r\u00e9ponses adapt\u00e9es, vous pouvez demander au directeur d\u2019agence \u00e0 changer d\u2019interlocuteur.<br><br>Si vous constatez une incompatibilit\u00e9 ou que le dialogue est rompu, vous pouvez demander \u00e0 <a rel=\"noreferrer noopener\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/changer-dagence-seulement\/\" target=\"_blank\">changer d\u2019agence<\/a>. Vous avez \u00e9galement la possibilit\u00e9 de <strong>changer de banque<\/strong>, \u00e0 tout moment, si vous n\u2019\u00eates pas satisfait de la relation ou des services qu\u2019elle vous propose.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6d8da\">Vous pouvez consulter notre guide : <a rel=\"noreferrer noopener\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/changer-de-banque-le-guide-de-la-mobilite\/\" target=\"_blank\">Changement de banque - la mobilit\u00e9<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">D\u00e9tecter une anomalie<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Il est important de <strong>v\u00e9rifier r\u00e9guli\u00e8rement<\/strong> que <strong>toutes les op\u00e9rations enregistr\u00e9es sur votre compte<\/strong> vous concernent et sont du montant correct. Les services de <a href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/banque-a-distance-10-reflexes-securite\/\" target=\"_blank\" rel=\"noreferrer noopener\">banque \u00e0 distance<\/a> (Internet, t\u00e9l\u00e9phone, applications, Guichet Automatique de Banque) vous permettent de suivre votre compte en temps r\u00e9el, sans attendre le relev\u00e9 de compte mensuel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s que <strong>vous relevez une erreur<\/strong>, comme un pr\u00e9l\u00e8vement ou une op\u00e9ration que vous n\u2019avez pas autoris\u00e9(e), <strong>effectuez une contestation aupr\u00e8s de votre conseiller<\/strong>. L\u2019absence de r\u00e9ponse satisfaisante ou une diff\u00e9rence d\u2019appr\u00e9ciation sur l\u2019anomalie que vous avez relev\u00e9e peuvent conduire \u00e0 un litige.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A qui m\u2019adresser ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez d\u2019abord <strong>votre conseiller de client\u00e8le<\/strong>, il est votre interlocuteur de r\u00e9f\u00e9rence, ou encore le directeur de l\u2019agence. R\u00e9unissez tous les \u00e9l\u00e9ments utiles (informations, documents, dates, montants\u2026) pour faire valoir votre point de vue. Expliquez votre position et <strong>pr\u00e9cisez<\/strong> \u00e0 votre interlocuteur <strong>ce que vous attendez<\/strong> de sa part.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6d8da\">Reportez-vous si besoin \u00e0 votre <a href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/la-convention-de-compte\/\" target=\"_blank\" rel=\"noreferrer noopener\">convention de compte<\/a> qui contient les r\u00e8gles de fonctionnement de votre compte. Si vous ne l\u2019avez pas, demandez-en une copie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le contact peut se faire par t\u00e9l\u00e9phone<\/strong>, courriel ou courrier. <strong>Cependant un rendez-vous est toujours pr\u00e9f\u00e9rable<\/strong> : mieux vaut prendre le temps d\u2019une explication calme et sereine. <\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6d8da\">A noter : Si vous \u00eates client d'une banque en ligne, appelez le num\u00e9ro indiqu\u00e9 sur son site Internet.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quand \u00e9crire au service d\u00e9di\u00e9 aux r\u00e9clamations ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si le diff\u00e9rend avec votre agence persiste ou si vous ne recevez pas de r\u00e9ponse, \u00e9crivez au service d\u00e9di\u00e9 aux r\u00e9clamations.<\/strong> Vous pouvez \u00e9galement le saisir directement notamment si vous souhaitez avoir la position officielle au si\u00e8ge de la banque. L\u2019adresse figure sur votre relev\u00e9 de compte ou sur le site Internet de votre banque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce service traitera votre r\u00e9clamation en prenant en compte tous les \u00e9l\u00e9ments de votre dossier. Votre r\u00e9clamation \u00e9crite devra :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>expliquer les circonstances et le motif du litige<\/strong> avec une copie des pi\u00e8ces justificatives ;<\/li><li><strong>r\u00e9sumer les d\u00e9marches entreprises<\/strong> aupr\u00e8s de votre agence (compte-rendu du rendez-vous, copie des courriers\u2026) ;<\/li><li><strong>pr\u00e9ciser vos attentes<\/strong> pour la r\u00e9solution de ce litige.<br><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans un d\u00e9lai de : <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>10 jours ouvrables<\/strong> maximum, le service d\u00e9di\u00e9 aux r\u00e9clamations accusera r\u00e9ception de votre demande, sauf s\u2019il vous apporte une r\u00e9ponse dans ce d\u00e9lai ;<\/li><li><strong>2 mois, il vous proposera une solution ou confirmera la r\u00e9ponse de votre agence.<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6d8da\">A savoir : <strong>Pour les r\u00e9clamations li\u00e9es aux services de paiement<\/strong> (carte bancaire, virement et pr\u00e9l\u00e8vement par exemple), le service d\u00e9di\u00e9 aux r\u00e9clamations proposera une <strong>r\u00e9ponse dans les 15 jours ouvrables<\/strong> suivant la r\u00e9ception de la r\u00e9clamation. En cas de situation(s) exceptionnelle(s), la r\u00e9ponse sera apport\u00e9e <strong>au plus tard dans les 35 jours ouvrables.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Lire la suite du guide \"Comment r\u00e9gler un litige avec ma banque ?\" : <\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Quand recourir au m\u00e9diateur de la consommation ?<ul><li>Pour quels litiges ? <\/li><li>Comment proc\u00e9der ? <\/li><li>Comment est trait\u00e9e la demande ?<\/li><\/ul><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons aligncenter is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link\" href=\"https:\/\/fr.calameo.com\/read\/002024705619587216513\" target=\"_blank\" rel=\"noreferrer noopener\">Feuilleter le guide<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-common-insert-grey-background-color has-background wp-block-paragraph\"><strong>Vous \u00eates travailleur social ? <\/strong>Nous vous proposons ce flyer (\u00e0 imprimer par vos soins) pour remettre aux publics que vous accompagnez. Il pr\u00e9sente rapidement le sujet et contient un QR code permettant d'aller consulter le guide en ligne.<\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">FLYER-litige-banque<\/p><p class=\"postAttachment__fileSize\">1,4 Mo<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;FLYER-litige-banque&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"FLYER-litige-banque\" href=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2025\/01\/FLYER-litige-banque.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger FLYER-litige-banque<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalLeft\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"239.12 0 188.4 666.65\"> <defs><clipPath id=\"a\"><path clip-rule=\"evenodd\" d=\"M500 0v500H0V0h500z\" \/><\/clipPath><\/defs><g clip-path=\"url(#a)\" transform=\"scale(1.3333)\"><path d=\"M319.23 500h0-139.882 0V0h1.468c0 79.482 64.304 108.12 73.914 180.986h0c9.61 72.865 2.476 64.708 11.96 136.62h0c9.485 71.911 31.518 80.281 44.568 116.901h0c8.7 24.413 11.357 46.244 7.972 65.493z\" fill-rule=\"evenodd\" \/><\/g><\/svg><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalRight\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 289 1024\"><path 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href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/solutions-fragilite-financiere\/\">\n                Des solutions pour les personnes en situation de fragilit\u00e9 financi\u00e8re            <\/a>\n        <\/h3>\n        <p class=\"publication__extract\">La banque accompagne ses clients dans les bons moments mais aussi en cas de difficult\u00e9s. En d\u00e9tectant une situation de fragilit\u00e9 financi\u00e8re, elle peut proposer des solutions...<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon publication__icon--cdb\"><use href=\"#cdb\" xlink:href=\"#cdb\"\/><\/svg><\/footer>\n<\/article>\n        <article class=\"publication\" style=\"background-color: #ffbb48\">\n    <header class=\"publication__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"cdb\/post-actions\"\n     data-wp-context=\"{&quot;id&quot;:332,&quot;url&quot;:&quot;https:\/\/www.lesclesdelabanque.com\/particulier\/guide-procedure-surendettement\/&quot;,&quot;title&quot;:&quot;La proc\u00e9dure de surendettement&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;likes&quot;:43}\"\n     data-wp-init=\"callbacks.init\">\n    <button class=\"postActions__button\" aria-expanded=\"false\" title=\"Voir les actions\" data-wp-on--click=\"actions.toggleMenu\">\n        <svg class=\"postActions__iconMenu\" role=\"presentation\" width=\"26\" height=\"26\">\n            <use href=\"#containsMore\" \/>\n        <\/svg>\n        <span class=\"a11y-hidden\">Voir les actions<\/span>\n    <\/button>\n    <div class=\"postActions__actionsMenu\"\n         data-id=\"332\"\n         data-url=\"https:\/\/www.lesclesdelabanque.com\/particulier\/guide-procedure-surendettement\/\"\n         data-title=\"La proc\u00e9dure de surendettement\">\n        <ul class=\"postActions__list\">\n                        <li>\n                                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Aimer cet article\"\n                        class=\"postActions__action postActions__action--like\"\n                        data-wp-on--click=\"actions.like\">\n                    <span class=\"a11y-hidden\">Aimer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\">\n                        <use href=\"#like\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\">\n                        <use href=\"#like--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Enregistrer cet article\"\n                        class=\"postActions__action postActions__action--bookmark\"\n                        data-wp-on--click=\"actions.bookmark\">\n                    <span class=\"a11y-hidden\">Enregistrer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\" width=\"12\">\n                        <use href=\"#bookmark\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\" width=\"12\">\n                        <use href=\"#bookmark--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button type=\"button\"\n                        title=\"Partager cet article\"\n                        class=\"postActions__action sharePost\"\n                        aria-haspopup=\"dialog\"\n                        data-wp-on--click=\"actions.share\">\n                    <span class=\"a11y-hidden\">Partager cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon\" width=\"12\">\n                        <use href=\"#share\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                    <\/ul>\n    <\/div>\n<\/div>\n                        <p class=\"card__time\">2 Min<\/p>\n            <\/header>\n    <div class=\"publication__content\">\n        <p class=\"publication__type\">Guides bancaires<\/p>\n        <h3 class=\"publication__title\">\n            <a class=\"publication__link\" data-title=\"La proc\u00e9dure de surendettement\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/guide-procedure-surendettement\/\">\n                La proc\u00e9dure de surendettement            <\/a>\n        <\/h3>\n        <p class=\"publication__extract\">Vous rencontrez des difficult\u00e9s pour r\u00e9gler vos d\u00e9penses et rembourser vos cr\u00e9dits\u2026 vos dettes augmentent ? 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Comment faire pour assurer les d\u00e9penses de la vie courante ? Ce guide vous pr\u00e9sente la...<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon publication__icon--cdb\"><use href=\"#cdb\" xlink:href=\"#cdb\"\/><\/svg><\/footer>\n<\/article>\n        <article class=\"publication\" style=\"background-color: #ffbb48\">\n    <header class=\"publication__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"cdb\/post-actions\"\n     data-wp-context=\"{&quot;id&quot;:390,&quot;url&quot;:&quot;https:\/\/www.lesclesdelabanque.com\/particulier\/les-demarches-en-cas-de-deces\/&quot;,&quot;title&quot;:&quot;Les d\u00e9marches apr\u00e8s le d\u00e9c\u00e8s d\\u0027un proche&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;likes&quot;:31}\"\n     data-wp-init=\"callbacks.init\">\n    <button class=\"postActions__button\" aria-expanded=\"false\" title=\"Voir les actions\" data-wp-on--click=\"actions.toggleMenu\">\n        <svg class=\"postActions__iconMenu\" role=\"presentation\" width=\"26\" height=\"26\">\n            <use href=\"#containsMore\" \/>\n        <\/svg>\n        <span class=\"a11y-hidden\">Voir les actions<\/span>\n    <\/button>\n    <div class=\"postActions__actionsMenu\"\n         data-id=\"390\"\n         data-url=\"https:\/\/www.lesclesdelabanque.com\/particulier\/les-demarches-en-cas-de-deces\/\"\n         data-title=\"Les d\u00e9marches apr\u00e8s le d\u00e9c\u00e8s d&#039;un proche\">\n        <ul class=\"postActions__list\">\n                        <li>\n                                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Aimer cet article\"\n                        class=\"postActions__action postActions__action--like\"\n                        data-wp-on--click=\"actions.like\">\n                    <span class=\"a11y-hidden\">Aimer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\">\n                        <use href=\"#like\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\">\n                        <use href=\"#like--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Enregistrer cet article\"\n                        class=\"postActions__action postActions__action--bookmark\"\n                        data-wp-on--click=\"actions.bookmark\">\n                    <span class=\"a11y-hidden\">Enregistrer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\" width=\"12\">\n                        <use href=\"#bookmark\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\" width=\"12\">\n                        <use href=\"#bookmark--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button type=\"button\"\n                        title=\"Partager cet article\"\n                        class=\"postActions__action sharePost\"\n                        aria-haspopup=\"dialog\"\n                        data-wp-on--click=\"actions.share\">\n                    <span class=\"a11y-hidden\">Partager cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon\" width=\"12\">\n                        <use href=\"#share\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                    <\/ul>\n    <\/div>\n<\/div>\n                        <p class=\"card__time\">6 Min<\/p>\n            <\/header>\n    <div class=\"publication__content\">\n        <p class=\"publication__type\">Difficult\u00e9s<\/p>\n        <h3 class=\"publication__title\">\n            <a class=\"publication__link\" data-title=\"Les d\u00e9marches apr\u00e8s le d\u00e9c\u00e8s d&#039;un proche\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/les-demarches-en-cas-de-deces\/\">\n                Les d\u00e9marches apr\u00e8s le d\u00e9c\u00e8s d&#039;un proche            <\/a>\n        <\/h3>\n        <p class=\"publication__extract\">Face au d\u00e9c\u00e8s d&#039;un proche, savoir par o\u00f9 commencer les d\u00e9marches administratives peut \u00eatre un d\u00e9fi suppl\u00e9mentaire. Nous avons con\u00e7u ce guide comme un soutien concret dans...<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon publication__icon--cdb\"><use href=\"#cdb\" xlink:href=\"#cdb\"\/><\/svg><\/footer>\n<\/article>\n        <\/div><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalLeft\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"239.12 0 188.4 666.65\"> <defs><clipPath id=\"a\"><path clip-rule=\"evenodd\" d=\"M500 0v500H0V0h500z\" \/><\/clipPath><\/defs><g clip-path=\"url(#a)\" transform=\"scale(1.3333)\"><path d=\"M319.23 500h0-139.882 0V0h1.468c0 79.482 64.304 108.12 73.914 180.986h0c9.61 72.865 2.476 64.708 11.96 136.62h0c9.485 71.911 31.518 80.281 44.568 116.901h0c8.7 24.413 11.357 46.244 7.972 65.493z\" fill-rule=\"evenodd\" \/><\/g><\/svg><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalRight\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 289 1024\"><path d=\"M2.514 1024h286.478V0h-3.006c0 162.779-131.695 221.43-151.376 370.659-19.681 149.228-5.071 132.522-24.494 279.798C90.691 797.731 45.567 814.872 18.841 889.87 1.023 939.868-4.418 984.578 2.514 1024z\" \/><\/svg><div class=\"titleWithShadowText__textWrapper\">\n                <h4 class=\"titleWithShadowText__title\">\n                    Voir aussi                                    <\/h4>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Voir aussi<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<div role=\"presentation\" class=\"titleWithShadowText__wave titleWithShadowText__wave--ie\"><\/div><svg 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srcset=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2021\/05\/emission-cheque-ss-provision-_BD-382x270.jpg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2021\/05\/emission-cheque-ss-provision-_BD.jpg\" alt=\"\" class=\"card__backgroundImg\" loading=\"lazy\" \/>\n        <\/picture>\n                <div class=\"card__content\">\n            <div class=\"card__metas\">\n                <div class=\"card__submetas\">\n                                        <p class=\"card__category\">Les difficult\u00e9s de gestion<\/p>\n                                    <\/div>\n            <\/div>\n            <div class=\"card__mainInformation\">\n                <h3 class=\"card__title\">\n                    <span class=\"card__title_span\">L&#039;\u00e9mission d&#039;un ch\u00e8que sans provision<\/span>\n                <\/h3>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><\/div><div class=\"navigation\"><button type=\"button\" class=\"navigation__btn navigation__btn--previous\" data-wp-on--click=\"actions.previous\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.prevDisabled\"><span class=\"a11y-hidden\">Voir plus sur la gauche<\/span><svg class=\"navigation__arrow navigation__arrow--previous\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><button type=\"button\" class=\"navigation__btn navigation__btn--next\" data-wp-on--click=\"actions.next\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.nextDisabled\"><span class=\"a11y-hidden\">Voir plus sur la droite<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Comme avec tout prestataire de services, les d\u00e9saccords sont toujours possibles avec votre banque. Ce mini-guide vous indique la marche \u00e0 suivre pour r\u00e9gler un litige \u00e0 l'amiable avec votre banque, qu'il s'agisse d'un simple malentendu ou d'une anomalie. Malentendu, anomalie ou litige ? Votre m\u00e9contentement peut avoir pour origine : une mauvaise compr\u00e9hension ou [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"likes":49,"views":35426,"viewed_at":"1778488175","newsletter":"0","_yoast_wpseo_primary_category":6,"footnotes":""},"categories":[33,6,4],"tags":[],"class_list":["post-354","post","type-post","status-publish","format-standard","hentry","category-difficultes","category-guides-bancaires","category-boite-a-outils"],"yoast_head":"<title>Comment r\u00e9gler un litige avec ma banque ? - Les cl\u00e9s de la banque<\/title>\n<meta name=\"description\" content=\"Ce guide vous indique la marche \u00e0 suivre pour r\u00e9gler un litige \u00e0 l&#039;amiable avec votre banque, qu&#039;il s&#039;agisse d&#039;un simple malentendu ou autre.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/regler-un-litige-avec-ma-banque\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment r\u00e9gler un litige avec ma banque ? 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