{"id":49,"date":"2020-11-05T00:00:00","date_gmt":"2020-11-05T00:00:00","guid":{"rendered":"https:\/\/www.lesclesdelabanque.com\/particulier\/2020\/11\/05\/la-banque-par-telephone-serveur-vocal-sms-applications-paiements\/"},"modified":"2026-11-05T16:25:03","modified_gmt":"2026-11-05T15:25:03","slug":"la-banque-par-telephone-serveur-vocal-sms-applications-paiements","status":"publish","type":"post","link":"https:\/\/www.lesclesdelabanque.com\/particulier\/la-banque-par-telephone-serveur-vocal-sms-applications-paiements\/","title":{"rendered":"La banque par t\u00e9l\u00e9phone : serveur vocal, SMS, applications, paiements ..."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Il est pratique de pouvoir, \u00e0 tout moment o\u00f9 que l'on se trouve, obtenir de sa banque des informations par t\u00e9l\u00e9phone ou des conseils : les banques proposent serveur vocal, alertes SMS, applications mobiles, paiements...<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Serveur vocal et centre d'appel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En toute s\u00e9curit\u00e9 et avec un niveau de qualit\u00e9 suffisant, vous pouvez entrer en contact avec votre banque par t\u00e9l\u00e9phone :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>soit par un <strong>serveur vocal<\/strong> disponible 24 heures sur 24 et 7 jours sur 7 : En tapant un code confidentiel, vous entrez en relation directe avec l'ordinateur de la banque. Vous pouvez obtenir des informations sur le solde de votre compte et les derni\u00e8res op\u00e9rations enregistr\u00e9es.<\/li>\n\n\n\n<li>soit par un <strong>centre d'appel t\u00e9l\u00e9phonique<\/strong> : g\u00e9n\u00e9ralement ouvert sur des plages horaires plus larges qu'en agence. Vous \u00eates en relation avec un conseiller g\u00e9n\u00e9raliste qui peut r\u00e9pondre \u00e0 vos questions, vous donner des conseils, ex\u00e9cuter pour vous certaines op\u00e9rations. En principe, il a acc\u00e8s \u00e0 votre dossier informatique et peut donc vous donner des informations personnalis\u00e9es.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les SMS (Short Message Service)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez vous abonner \u00e0 un service (souvent payant) d'<strong>alerte par SMS<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous recevez par exemple :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le solde de votre compte, appel\u00e9 parfois mini-relev\u00e9 de compte (et le montant total des op\u00e9rations \u00e0 venir) selon une p\u00e9riodicit\u00e9 que vous choisissez,<\/li>\n\n\n\n<li>une alerte <strong>SMS <\/strong>pour d\u00e9passement de d\u00e9couvert,<\/li>\n\n\n\n<li>une alerte <strong>SMS <\/strong>quand le solde atteint un certain seuil,<\/li>\n\n\n\n<li>une <strong>alerte SMS<\/strong> de mise \u00e0 disposition en agence d'un ch\u00e9quier ou d'une carte...<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour g\u00e9rer votre portefeuille boursier de mani\u00e8re dynamique, vous pouvez obtenir :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00e0 la cl\u00f4ture de la journ\u00e9e de Bourse : un point sur des valeurs ou des indices choisis, selon une p\u00e9riodicit\u00e9 que vous fixez ;<\/li>\n\n\n\n<li>en cours de s\u00e9ance : une alerte sur seuil pour un indice ou une valeur, une alerte sur variation par rapport \u00e0 un cours fix\u00e9 ...<\/li>\n\n\n\n<li>une alerte d\u00e8s qu'un ordre a \u00e9t\u00e9 ex\u00e9cut\u00e9 sur l'un de vos portefeuilles...<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les applications mobiles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des grandes banques ont lanc\u00e9 des applications bancaires pour smartphone (application unique ou plusieurs applications distinctes). Elles sont souvent pratiques et simples, le format n\u00e9cessitant une bonne ergonomie.<br>Selon les banques, les applications peuvent permettre de v\u00e9rifier l'\u00e9tat du solde, de g\u00e9rer son budget personnel, \u00e9valuer ses imp\u00f4ts, pr\u00e9parer un voyage, simuler un premier achat immobilier, etc.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.youtube.com\/watch?v=K7QTck2Xcm4\n<\/div><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"https:\/\/www.lesclesdelabanque.com\/uploads\/2020\/11\/Transcription-video-banque-a-distance.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Transcription<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Le paiement sur mobile<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les nouveaux mod\u00e8les de t\u00e9l\u00e9phones mobiles (smartphones) sont de plus en plus souvent con\u00e7us pour r\u00e9aliser un<strong> paiement sans contact<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pour des petits montants, en g\u00e9n\u00e9ral jusqu'\u00e0 50 euros, vous n'avez pas de code confidentiel \u00e0 taper, le passage devant la borne <strong>sans contact<\/strong> suffit.<\/li>\n\n\n\n<li>pour des montants sup\u00e9rieurs, vous saisissez un code confidentiel sur votre t\u00e9l\u00e9phone puis vous repassez le t\u00e9l\u00e9phone devant la borne.<\/li>\n<\/ul>\n\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalLeft\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"239.12 0 188.4 666.65\"> <defs><clipPath id=\"a\"><path clip-rule=\"evenodd\" d=\"M500 0v500H0V0h500z\" \/><\/clipPath><\/defs><g clip-path=\"url(#a)\" transform=\"scale(1.3333)\"><path d=\"M319.23 500h0-139.882 0V0h1.468c0 79.482 64.304 108.12 73.914 180.986h0c9.61 72.865 2.476 64.708 11.96 136.62h0c9.485 71.911 31.518 80.281 44.568 116.901h0c8.7 24.413 11.357 46.244 7.972 65.493z\" fill-rule=\"evenodd\" \/><\/g><\/svg><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalRight\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 289 1024\"><path d=\"M2.514 1024h286.478V0h-3.006c0 162.779-131.695 221.43-151.376 370.659-19.681 149.228-5.071 132.522-24.494 279.798C90.691 797.731 45.567 814.872 18.841 889.87 1.023 939.868-4.418 984.578 2.514 1024z\" \/><\/svg><div class=\"titleWithShadowText__textWrapper\">\n                <h2 class=\"titleWithShadowText__title\">\n                    Voir aussi                                    <\/h2>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Voir aussi<\/span>\n                                                            <\/div>\n        <\/div>\n        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Serveur vocal et centre d'appel En toute s\u00e9curit\u00e9 et avec un niveau de qualit\u00e9 suffisant, vous pouvez entrer en contact [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":4213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"likes":9,"views":8757,"viewed_at":"1778495715","newsletter":"1","_yoast_wpseo_primary_category":12,"footnotes":""},"categories":[12,129,11],"tags":[],"class_list":["post-49","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-en-face-a-face-ou-a-distance","category-mon-compte","category-utiliser-mon-compte"],"yoast_head":"<title>La banque par t\u00e9l\u00e9phone : serveur vocal, SMS, applications, paiements ... - En face \u00e0 face ou \u00e0 distance - Les cl\u00e9s de la banque - Particulier<\/title>\n<meta name=\"description\" content=\"Il est pratique de pouvoir, \u00e0 tout moment o\u00f9 que l&#039;on se trouve, obtenir de sa banque des informations par t\u00e9l\u00e9phone ou des conseils : les banques proposent serveur vocal, alertes SMS, applications mobiles, paiements...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/la-banque-par-telephone-serveur-vocal-sms-applications-paiements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La banque par t\u00e9l\u00e9phone : serveur vocal, SMS, applications, paiements ... - 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