{"id":815,"date":"2024-11-07T00:00:00","date_gmt":"2024-11-06T22:00:00","guid":{"rendered":"https:\/\/www.lesclesdelabanque.com\/particulier\/2012\/08\/07\/consulter-son-compte-a-distance\/"},"modified":"2025-07-03T17:12:05","modified_gmt":"2025-07-03T15:12:05","slug":"consulter-son-compte-a-distance","status":"publish","type":"post","link":"https:\/\/www.lesclesdelabanque.com\/particulier\/consulter-son-compte-a-distance\/","title":{"rendered":"Consulter son compte \u00e0 distance"},"content":{"rendered":"\n<h2 class=\"has-normal-font-size wp-block-heading\">Aujourd'hui, il est facile de de consulter son compte bancaire de mani\u00e8re s\u00e9curis\u00e9e et d'y suivre les op\u00e9rations au jour le jour. Vous disposez de plusieurs canaux.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Une authentification forte<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019authentification forte, appel\u00e9e aussi \u00ab&nbsp;double authentification&nbsp;\u00bb est mise en place depuis 2019. Elle permet de s\u2019assurer que vous \u00eates bien \u00e0 l\u2019<strong>origine<\/strong>&nbsp;de la demande d\u2019acc\u00e8s \u00e0 vos comptes en ligne. En compl\u00e9ment de vos&nbsp;<strong>identifiant&nbsp;<\/strong>et&nbsp;<strong>mot de passe<\/strong>, vous devrez utiliser l'<strong>application mobile<\/strong> de la banque, un&nbsp;<strong>lecteur de carte \u00e0 puce<\/strong>, un g\u00e9n\u00e9rateur de code secret par un appareil d\u00e9di\u00e9 (\u00ab&nbsp;<strong>token<\/strong>\u00ab&nbsp;), ou encore des <strong>\u00e9l\u00e9ments biom\u00e9triques<\/strong>&nbsp;(empreinte, voix\u2026)\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019<strong>authentification forte&nbsp;<\/strong>doit \u00eatre r\u00e9alis\u00e9e au moins tous les&nbsp;<strong>180 jours<\/strong>&nbsp;pour la connexion \u00e0 votre espace personnel de banque en ligne ou \u00e0 votre application mobile. Elle est&nbsp;<strong>syst\u00e9matique&nbsp;<\/strong>lorsque vous cr\u00e9ez un \u00ab&nbsp;<strong>b\u00e9n\u00e9ficiaire de confiance<\/strong>&nbsp;\u00bb pour pouvoir r\u00e9aliser vos virements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le site Internet de votre banque<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le site de banque \u00e0 distance vous permet d'avoir une <strong>vision compl\u00e8te <\/strong>de vos comptes, de votre \u00e9pargne et de vos cr\u00e9dits en cours dans cette banque, jour par jour, ce qui vous permet de pointer facilement votre compte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous demandez \u00e0 b\u00e9n\u00e9ficier d'un acc\u00e8s Internet, des <strong>codes <\/strong>confidentiels de <strong>connexion \u00e0 distance<\/strong> vous seront donn\u00e9s pour un acc\u00e8s s\u00e9curis\u00e9. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous b\u00e9n\u00e9ficiez le plus souvent d'une interface compl\u00e8te. Elle permet de suivre vos diff\u00e9rents types de <strong>produits <\/strong>et propose aussi le d\u00e9tail de vos diff\u00e9rents <strong>postes de d\u00e9penses<\/strong> (alimentaire, sant\u00e9, loisirs, abonnements op\u00e9rateur t\u00e9l\u00e9phonique, club de sport \u2026) pour pouvoir suivre votre <strong>budget <\/strong>au plus pr\u00e8s.&nbsp;Vous pouvez \u00e9galement entrer en contact avec votre <strong>conseiller<\/strong>, avec le service r\u00e9clamation, faire <strong>opposition<\/strong>, r\u00e9aliser des <strong>op\u00e9rations <\/strong>et t\u00e9l\u00e9charger vos <strong>documents <\/strong>(RIB par exemple)... et mettre en place des<strong> alertes de solde<\/strong>.<\/p>\n\n\n\n<p class=\"has-common-insert-grey-background-color has-background wp-block-paragraph\">N\u2019h\u00e9sitez pas \u00e0 vous rapprocher de votre conseiller bancaire habituel et gestionnaire de compte en cas de difficult\u00e9s. Si vous le souhaitez, vous pouvez sp\u00e9cifier vouloir toujours recevoir un relev\u00e9 de compte mensuel.<\/p>\n\n\n<div class=\"youtube-container\" data-wp-interactive=\"cdb\/video-consent\" data-wp-context=\"{&quot;loaded&quot;:false}\" data-wp-init=\"callbacks.init\">\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe data-src=\"https:\/\/www.youtube.com\/embed\/nQEIVZu_cNo?feature=oembed\" data-wp-watch=\"callbacks.syncIframe\" loading=\"lazy\" title=\"Les services de banque \u00e0 distance\" width=\"500\" height=\"375\"  frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<div class=\"video-consent-overlay\" data-wp-watch=\"callbacks.syncOverlay\"><div class=\"video-consent-overlay-text\">Vous devez accepter les cookies de YouTube pour visionner cette vid\u00e9o<\/div><button type=\"button\" class=\"video-consent-overlay-accept-button\" data-wp-on--click=\"actions.accept\">J&#039;accepte - Lancer la vid\u00e9o<\/button><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les applications mobiles bancaires<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des banques ont d\u00e9sormais leur <a href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/en-vacances-application-bancaire\/\" target=\"_blank\" rel=\"noreferrer noopener\">application bancaire pour smartphone<\/a> (application unique ou plusieurs applications distinctes).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les <strong>applications bancaires<\/strong> vous permettent de r\u00e9aliser tout ce que vous pouvez faire sur le site Internet de votre <strong>banque \u00e0 distance<\/strong> (cf ci-dessus) : consultation du compte, suivi budg\u00e9taire, gestion de sa <strong>carte <\/strong>bancaire, <strong>transactions<\/strong>, contact avec son conseiller ou sa banque\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pratiques et simples, les applications peuvent m\u00eame permettre, selon les banques, d'\u00e9valuer vos imp\u00f4ts, pr\u00e9parer un <strong>voyage<\/strong>, simuler un premier <strong>achat immobilier,<\/strong> etc.<\/p>\n\n\n\n<p class=\"has-common-insert-grey-background-color has-background wp-block-paragraph\">Par ailleurs, la plupart des banques proposetn un service d'<strong>agr\u00e9gation de comptes <\/strong>qui permet d'avoir une vision de tous vos comptes me\u00eam dans plusieurs \u00e9tablissements bancaires diff\u00e9rents.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les Guichets Automatiques de votre Banque (GAB)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En utilisant votre carte et votre code confidentiel, vous aurez acc\u00e8s \u00e0 la <strong>consultation du compte<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00e0 votre solde<\/li><li>aux derni\u00e8res op\u00e9rations,<\/li><li>\u00e0 la commande de ch\u00e9quier ou de RIB.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vous n'aurez acc\u00e8s \u00e0 ces services que sur les GAB de votre banque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le serveur vocal<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ce service de <strong>consultation du compte<\/strong>, g\u00e9n\u00e9ralement payant \u00e0 la communication t\u00e9l\u00e9phonique, est parfois disponible seulement sur abonnement. Vous devez appeler le num\u00e9ro et taper le code confidentiel propres \u00e0 ce service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disponible 24h\/24, il vous permet notamment de :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>conna\u00eetre votre solde<\/li><li>conna\u00eetre vos derni\u00e8res op\u00e9rations<\/li><li>dans certaines banques, de commander un ch\u00e9quier ou faire un virement<\/li><li>aux heures d'ouverture de l'agence, d'\u00eatre mis en relation avec un conseiller.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Perte de vos codes ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de perte de vos codes, pas de panique : on vous explique en vid\u00e9o comment r\u00e9agir.<\/p>\n\n\n<div class=\"youtube-container\" data-wp-interactive=\"cdb\/video-consent\" data-wp-context=\"{&quot;loaded&quot;:false}\" data-wp-init=\"callbacks.init\">\n<figure class=\"wp-block-embed-youtube aligncenter wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe data-src=\"https:\/\/www.youtube.com\/embed\/cfMarTABfDU?feature=oembed\" data-wp-watch=\"callbacks.syncIframe\" loading=\"lazy\" title=\"Le saviez-vous ? Perdre ses codes bancaires, c&amp;apos;est emb\u00eatant mais il existe des solutions !\" width=\"500\" height=\"281\"  frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<div class=\"video-consent-overlay\" data-wp-watch=\"callbacks.syncOverlay\"><div class=\"video-consent-overlay-text\">Vous devez accepter les cookies de YouTube pour visionner cette vid\u00e9o<\/div><button type=\"button\" class=\"video-consent-overlay-accept-button\" data-wp-on--click=\"actions.accept\">J&#039;accepte - Lancer la vid\u00e9o<\/button><\/div><\/div>\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalLeft\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"239.12 0 188.4 666.65\"> <defs><clipPath id=\"a\"><path clip-rule=\"evenodd\" d=\"M500 0v500H0V0h500z\" \/><\/clipPath><\/defs><g clip-path=\"url(#a)\" transform=\"scale(1.3333)\"><path d=\"M319.23 500h0-139.882 0V0h1.468c0 79.482 64.304 108.12 73.914 180.986h0c9.61 72.865 2.476 64.708 11.96 136.62h0c9.485 71.911 31.518 80.281 44.568 116.901h0c8.7 24.413 11.357 46.244 7.972 65.493z\" fill-rule=\"evenodd\" \/><\/g><\/svg><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--verticalRight\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 289 1024\"><path d=\"M2.514 1024h286.478V0h-3.006c0 162.779-131.695 221.43-151.376 370.659-19.681 149.228-5.071 132.522-24.494 279.798C90.691 797.731 45.567 814.872 18.841 889.87 1.023 939.868-4.418 984.578 2.514 1024z\" \/><\/svg><div class=\"titleWithShadowText__textWrapper\">\n                <h4 class=\"titleWithShadowText__title\">\n                    Voir aussi                                    <\/h4>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Voir aussi<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<div role=\"presentation\" class=\"titleWithShadowText__wave titleWithShadowText__wave--ie\"><\/div><svg class=\"titleWithShadowText__wave titleWithShadowText__wave--horizontal\" viewbox=\"0 0 35171 2240\"><use xlink:href=\"#wave\" href=\"#wave\"><\/use><\/svg><\/div>\n        \n\n<div class=\"carousel\" data-wp-interactive=\"fbf\/carousel\" data-wp-context=\"{&quot;perView&quot;:4,&quot;perViewTablet&quot;:2,&quot;perViewMobile&quot;:1,&quot;scroll&quot;:1,&quot;loop&quot;:true}\" data-wp-init=\"callbacks.init\"><div class=\"carousel__cards cards\" data-carousel-track><div class=\"carousel__item\"><article class=\"card card--white\" data-block=\"carousel\">\n    <header class=\"card__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"cdb\/post-actions\"\n     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class=\"card__submetas\">\n                                        <p class=\"card__category\">En face \u00e0 face ou \u00e0 distance<\/p>\n                                    <\/div>\n            <\/div>\n            <div class=\"card__mainInformation\">\n                <h3 class=\"card__title\">\n                    <span class=\"card__title_span\">La banque par t\u00e9l\u00e9phone : serveur vocal, SMS, applications, paiements ...<\/span>\n                <\/h3>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><div class=\"carousel__item\"><article class=\"card card--noBg\" data-block=\"carousel\">\n    <header class=\"card__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"cdb\/post-actions\"\n     data-wp-context=\"{&quot;id&quot;:42,&quot;url&quot;:&quot;https:\/\/www.lesclesdelabanque.com\/particulier\/banque-a-distance-reflexes-securite\/&quot;,&quot;title&quot;:&quot;Banque \u00e0 distance - 10 r\u00e9flexes 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Comme avec vos papiers d\u2019identit\u00e9 ou vos cl\u00e9s, vous (...)<\/p>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><div class=\"carousel__item\"><article class=\"card card--white\" data-block=\"carousel\">\n    <header class=\"card__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"cdb\/post-actions\"\n     data-wp-context=\"{&quot;id&quot;:824,&quot;url&quot;:&quot;https:\/\/www.lesclesdelabanque.com\/particulier\/pointer-son-compte\/&quot;,&quot;title&quot;:&quot;Pointer r\u00e9guli\u00e8rement son compte&quot;,&quot;thumbnail&quot;:&quot;https:\/\/www.lesclesdelabanque.com\/uploads\/2021\/04\/faire-ses-comptes-_BD-150x150.jpg&quot;,&quot;likes&quot;:27}\"\n     data-wp-init=\"callbacks.init\">\n    <button class=\"postActions__button\" aria-expanded=\"false\" title=\"Voir les actions\" data-wp-on--click=\"actions.toggleMenu\">\n        <svg class=\"postActions__iconMenu\" role=\"presentation\" 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Vous disposez de plusieurs canaux. Une authentification forte L\u2019authentification forte, appel\u00e9e aussi \u00ab&nbsp;double authentification&nbsp;\u00bb est mise en place depuis 2019. Elle permet de s\u2019assurer que vous \u00eates bien \u00e0 l\u2019origine&nbsp;de la demande d\u2019acc\u00e8s [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":4220,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"likes":62,"views":85886,"viewed_at":"1778494193","newsletter":"0","_yoast_wpseo_primary_category":220,"footnotes":""},"categories":[220,129,11],"tags":[],"class_list":["post-815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-le-suivi-du-compte","category-mon-compte","category-utiliser-mon-compte"],"yoast_head":"<title>Consulter son compte \u00e0 distance - Le suivi du compte - Les cl\u00e9s de la banque - Particulier<\/title>\n<meta name=\"description\" content=\"Aujourd&#039;hui, il est facile de de consulter son compte bancaire de mani\u00e8re s\u00e9curis\u00e9e et d&#039;y suivre les op\u00e9rations au jour le jour.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/consulter-son-compte-a-distance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consulter son compte \u00e0 distance - 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